Typically, this is from poor cable management and the printhead cable and/or PTFE is pulling on the print head, triggering the strain gauge. It can be resolved a few different ways but the easiest is to print the parts outlined below. If you purchased your machine from us, there is a GCODE on the SD card that you can run.
https://www.thingiverse.com/thing:4654645 if you want to download and slice it yourself.
Cable management should like below. Notice that the print head cables loop around to the front side of the machine and are not connected to the PTFE tubing at all. Nothing should be pulling on the print head!
Pay notice to the slack in the ribbon cable
https://www.youtube.com/watch?v=4CuKVV-lBMw Video showing the strain gauge triggering while slightly pulling on the cabling.
Printable Cable Support for CR-6 SE from TM3D
We have updated cable management files that should slice and print a little easier. It is attached to this article.
X Motor Cover Component - Custom TM3D
Print Head Component - Remixed from https://www.thingiverse.com/thing:4654645
PLA, PETG suggested
0.4mm nozzle slicing
Layer height: 0.2mm.
Extrusion width: 0.4 - 0.45mm
Infill percentage: 40%
Infill type: grid, gyroid, honeycomb, triangle, or cubic.
Wall count: 5.
Solid top/bottom layers: 5.
If you are still experiencing issues after installing the cable strain relief on your machine, see the info below.